we want your fit to be perfect. on the occasion that your jeans do not fit, please email us at: customercare@unspuntech.com with your order number and photos of the problem areas so that we can alter your jeans.
we require you send us your refunded or exchanged jeans in the given packaging with the return label provided. to request another label please email us. once we have received your jeans, your refund will process in 2-3 business days. note: we await your jeans to ensure we can repurpose them and eliminate waste.
once your exchanged item had been confirmed, please allow up to 20 working days of processing time. we default to exchanges because we believe in delivering your #perfectfit jeans, but we can warrant a refund if necessary.
unspun offers free worldwide delivery.
once your scanned and confirmed on style and fabric, the processing time is 14-20 working days.
all us & hong kong orders qualify for complimentary express ground shipping, the delivery time is 2-5 working days.
at this time we do not offer delivery to po boxes, apo/fpo or us territories.
delivery times vary based on location, but you can anticipate your jeans from 5 to 10 business days.
when your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment.
unspun is here to answer your questions and queries.
reach us at: customercare@unspuntech.com. we will get back to you within 1-2 working days.
we are a collaborative bunch always looking for ways to cross-pollinate.
let's make magic at: press@unspuntech.com
unspun accepts visa, mastercard, and american express credit cards as well as paypal. unfortunately, we cannot accept cash, checks or money orders at this time. tax will be applied at checkout.
click on the basket icon to reach market
click on the blue button “shop unspun”
you will now be diverted to www.denimunspun.com - start shopping!
this privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from denimunspun.com (the “site”).
when you visit the site, we automatically collect certain information about your device, including information about your web browser, ip address, time zone, and some of the cookies that are installed on your device. additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. we refer to this automatically-collected information as “device information.”
we collect device information using the following technologies:
- “cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. for more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “log files” track actions occurring on the site, and collect data including your ip address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.
additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. we refer to this information as “order information.”
when we talk about “personal information” in this privacy policy, we are talking both about device information and order information.
we use the order information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). additionally, we use this order information to:
- communicate with you;
- screen our orders for potential risk or fraud; and
- when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
we use the device information that we collect to help us screen for potential risk and fraud (in particular, your ip address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
we share your personal information with third parties to help us use your personal information, as described above. for example, we use shopify to power our online store - you can read more about how shopify uses your personal information here: https://www.shopify.com/legal/privacy. we also use google analytics to help us understand how our customers use the site - you can read more about how google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. you can also opt-out of google analytics here: https://tools.google.com/dlpage/gaoptout.
finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
as described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. for more information about how targeted advertising works, you can visit the network advertising initiative’s (“nai”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
you can opt out of targeted advertising by using the links below:
- facebook: https://www.facebook.com/settings/?tab=ads
- google: https://www.google.com/settings/ads/anonymous
- bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
additionally, you can opt out of some of these services by visiting the digital advertising alliance’s opt-out portal at: http://optout.aboutads.info/.
please note that we do not alter our site’s data collection and use practices when we see a do not track signal from your browser.
if you are a european resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
additionally, if you are a european resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. additionally, please note that your information will be transferred outside of europe, including to canada and the united states.
when you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.
we may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
the site is not directed to children under the age of 13, and we will never request personally identifiable information from anyone whom we know to be under the age of 13 without verifiable parental consent. if we become aware that a customer is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files.
for more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customercare@unspuntech.com or by mail using the details provided below:
unspun inc
[Re: privacy compliance officer]
300 de haro, suite#352, st san francisco California US 94103
are you advocating for a better human relationship with our planet? join our mission and through our mutual efforts we’ll reduce global carbon emissions by 1% in the fashion industry - the second most wasteful.
you’ll sport our #perfectfit #sizefree pants and we’ll share your story with our audiences to raise awareness that will ultimately revolutionize the entire fashion industry. (this is no small feat, so we'll need an eco-army!) let us get to know you below: