return & exchange policy
we want your fit to be exactly perfect and exactly you. on the occasion that your jeans do not fit, please email us at email@example.com with your order number and photos of problem areas so that we can make the best jean possible for you!
we accept returns on unwashed, undamaged, and unaltered merchandise within 14 days from the date you received your order. your request will be processed within 1-2 business day and you will receive an e-mail confirmation that your exchange has been authorized.
once your exchange item had been confirmed, please allow up to 20 working days of processing time. we default to exchanges because we know that we can make you look your best, but if you decide that you would rather not have your own denim unspun jeans we can offer a refund.
unspun offers free worldwide delivery.
once your order is confirmed and 3d body scan completed. the processing time is 14-20 working days.
all US & Hong Kong orders qualify for complimentary express ground shipping, the delivery time is around 2-5 working days.
at this time we do not offer delivery to PO boxes, APO/FPO or US Territories
for international shipping, delivery times vary based on location, but should arrive within 5 to 10 business days.
track your shipment
when your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment.
unspun will answer all your queries and comments about our products and services.
reach us at firstname.lastname@example.org. we will get back to you within 1-2 working days.
press & media
we are happy to share our stories.
reach us at email@example.com
unspun accept Visa, Mastercard, and American Express credit cards as well as PayPal. Unfortunately, we cannot accept cash, checks or money orders at this time. Tax might applied at checkouts.
click on the basket icon to reach market
2. once you are at market place, locate our store: denim unspun
click on the blue button “shop unspun”
3. select your most recent accurate scan (from the drop-down menu) and click continue
you will now be diverted to www.denimunspun.com - start shopping!
personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
how do we use your personal information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not directed to children under the age of 13, and we will never request personally identifiable information from anyone whom we know to be under the age of 13 without verifiable parental consent. If we become aware that a customer is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
[Re: Privacy Compliance Officer]
300 de haro, suite#352, St San Francisco California US 94103
the unspun ambassador program
unspun recruits ambassadors to help deploy our mission of protecting the planet in style. these folks advocate for fun, products made intentionally, and making choices that consider everyone. their lifestyles inspire others to do the same.
are we talking to you?
apply for our ambassador program. sign up below, or get in touch with us at: email@example.com.
each ambassador will be given a credit: a pair of #sizefree jeans based on their 3D body scan. any alterations you need will be made prior to launching your media content. you have the ability to redeem new credits (given you’ve done your due diligence) every other quarter. vice versa, we've been known to add in extra perks for ambassadors going the extra mile!
you are asked to create no less than 1 engaging post per calendar month to share on your social media feed (no, stories don’t count). these images are high-res, clean, and personal.
this is the diary of your jeans. the wear log documents the lifecycle of your jeans, which helps us finetune our algorithms to make jeans more perfect. click here to learn more about the wear log.
as part of the unspun family, you will be the first to hear about new products and upcoming events. you’re paving the way to a sustainable future by spreading the word to your audiences. we can’t thank you enough!